Personal BankingPersonal banking is moving rapidly to branchless business model, sophisticated CRM platforms, machine learning cognitive communications and predictive analytics.
Business BankingGlobalisation leads to customer complexity, which required robust due diligence framework to maintain data integrity and adhere to internal policies and controls.
PaymentsContactless payments, spread of smartphones, eCommerce, mobile POS, smart cities, electronic government services and remote identification are key drivers.
Easy‐to‐understand customer‐centric insurance models driven by advanced analytics. Frictionless digital customer journey providing own label and partnered products and services.